This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

  • Job roles
  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Pathways Information

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

BSB10112 Certificate I in Business or other relevant qualification/s


with vocational experience assisting in a range of work settings without a formal business qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

BSB30112 Certificate III in Business or any other Certificate in Business qualification from Certificate III, depending on the interest of the student.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills Summary

Employability Skill Industry/enterprise requirements for this qualification include:
Communication communicating verbally with clients and colleaguesdrafting routine correspondence that meets the organisational standards of style, format and accuracy
Teamwork working in a team environment to promote team commitment and cooperation
Problem-solving choosing appropriate methods for communication and transferring informationdealing with client enquiries and complaints
Initiative and enterprise raising occupational health and safety issues with designated personnel
Planning and organising planning and organising own work schedule for the dayplanning the layout of simple documents using appropriate software
Self-management dealing sensitively with client needs and cultural, family and individual differencesobtaining feedback on work performance and identifying opportunities for improvement
Learning encouraging, acknowledging and acting on constructive feedback from team membersusing manuals, training booklets and online help to overcome difficulties
Technology selecting, maintaining and using business technology appropriate to the task

BSB20115 – Certificate II in Business

Core Units

BSBWHS201 Contribute to health and safety of self and others

Elective Units

BSBCUS201 Deliver a service to customers

BSBIND201 Work effectively in a business environment

BSBINM201 Process and maintain workplace information

BSBINM202 Handle mail

BSBINN201 Contribute to workplace innovation

BSBCMM201 Communicate in the workplace

BSBITU201 Produce simple word processed documents

BSBITU202 Create and use spreadsheets

BSBITU203 Communicate electronically

BSBSMB201 Identify suitability for micro business

BSBSUS201 Participate in environmentally sustainable work practices

BSBWOR202 Organise and complete daily work activities

BSBWOR203 Work effectively with others

BSBWOR204 Use business technology

FNSACC301 Process financial transactions and extract interim reports